F.A.Q.

Q: Is there a warranty on The Scrapbox?

All our products have a 1 year manufacturers warranty.

If you ScrapBox gets damaged as a result of user damage, you can still contact us for a quote on the cost for replacing parts. 

You can call or email us.

 

Q: What is your return policy?

All Original Scrap Box™ products are guaranteed!

If you are not satisfied for any reason, we will gladly provide a merchandise refund for your furniture order within 30 days of receipt (a 10% restocking fee could be assessed).

After 30 days, The Original Scrap Box™ will replace your merchandise against manufacturer defects for up to one year.

Please note however, that shipping costs/value (both to you and back to our warehouse) is unrefundable, except under special circumstances, and will be deducted from the price paid if returned (about $200 each way).

Please contact our Customer Service department (801) 226-2686, if you have any questions or concerns.


Q: How much is the shipping?

For all locations in the continental USA.

Shipping varies depending on location, please see our shipping page for more information.

 

Q: How much assembly is required? 

 Most of our products are shipped as a "flat pack" and are Ready to Assemble.

 

 All products need to be assembled, except for the SewingBox. The Sewingbox ships fully assembled. 

 

Full Assembly is required on these products by the customer.

 

Most customers had have no problems assembling our units on their own. However if you have a physical or health limitation, it would be wise to either hire a handy man, or have friends of familiy members assit you with this process. 

 

We will send you print instructions. 

 

We also send a DVD that we recommend you watch prior to beginning, but please make sure you build it from the instructions as some things have been changed since we made the DVD.

 

Please call us if you have any questions about this process!

 

Q: How much does each shipment weigh & how many boxes will I receive?

 

WorkBox         500 lbs    5 boxes

 

CraftBox          320 lbs    4 boxes
 
MiniBox           300 lbs    3 boxes
 
SewingBox      300 lbs   1 box (assembled)
 
EZ View           260 lbs  3 boxes (if it includes extension drawers  it is 310 lbs & 4 boxes)

Q: How long does it take for my order to arrive?

 

Please be aware that it takes approximately 3-5 business days for us to process your order and prepare your shipment (eg the WorkBox ships on a specially built wood pallet and all together this weighs 500 pounds... so as you can image, no small task). 

 


Once your order ships, we will email you to confirm shipment. 
It then takes approximatly 10-12 business days to arrive at your home, depending on where you are located and other shipping factors. 

Our warehouse is location in Utah. 

The freight shipping company (eg FedEx freight) will call you prior to the delivery to make sure someone is available for signing for your ScrapBox and to inspect the boxes for possible damage.

If damage is noticable to the boxes, please note this with the driver when signing for it.

Don't panic though. Sometimes there is damage to the boxes and nothing has been damaged inside. 

If however damage has occured to any parts, please be sure to contact us.

And don't worry, there will be no cost to you to replace these parts. 

The quickest way to resolve any issues like this is by calling us using the number above, but it's also helpful to receive pictures of your broken or damaged parts so we can make sure we send the correct replacement parts.

You can email us on customerservice@theoriginalscrapbox.com.

 

Q: Do you offer financing?

 

We are currently working with Bill Me Later (A PayPal Service) for accepting this payment option in future. 

 

If Bill Me Later is not an option for you, you can review our alternative financing option here. 
 

Q: What is The Scrapbox constructed of?

The ScrapBox is constructed from the very best materials available.

The Knotty Alder ScrapBox uses different materials for different parts.

OUTSIDE

The doors are constructed from solid knotty alder for the Knotty Alder Style with solid wood veneers on the sides.

The shelves are built using MDF (medium density fiber) to eliminate warping.

INSIDE

The main chassis (the inside parts) are built using chipboard which is lighter than MDF but keeps the strength needed to hold the weight of your products.

This is a standard color on ALL WorkBox, CraftBoxes, MiniBoxes and PaperTowers.

If you look at images of these products, you will notice no matter what style/color ScraBox you choose - the inside "color" is all the same. 

The painted finish  (Black and White or Vanilla styles)  Scrapboxes use the same materials except the door, which is built using MDF.

Q: Are Scrapboxes on wheels (castors)?

The WorkBox & MiniBox are both on castors (wheels).

The CraftBox, EZ View Desk, PaperTower and SewingBox are not!

Q: What forms of payment do you accept?

Credit Card, Cash or Check. We do accept Paypal.

Q: Do you offer an affiliate program?

Yes. Please contact us for more information about our affiliate information.
 

WORKBOX SPECIFIC QUESTIONS

Q: How long does it take to build the WorkBox?

 Instructions will be supplied and will be found in your shipment. The WorkBox takes the longest, as it's the largest. 

It also depends on how many individuals are assisting in the assembly, but approximately 2-6 hours for main assembly. 

A power tool is recommended for faster assembly.

It also usually takes a couple hours to put all insert and then fill all the totes and pouches into your ScrapBox. 

Q: What are the dimensions of The WorkBox when closed?

 The WorkBox is 36" wide by 31" deep by 72" high when closed. 

Q: What are the dimensions of The WorkBox when open?

The WorkBox is 9" wide when fully open, however you do not need to open it fully to work within The WorkBox.

When opened to a "U" shape around the table, it is approximately 7" wide.

Q: What size are the containers and pouches and how many are included (for the WorkBox)?

Canvas Totes:
(2) 6" w x 12" l x 12" h
(14) 12.25" w x 12.25" l x 3" h
(10) 12.25" w x 12.25" l x 5½" h
(24) 3" w x 12" l x 3" h
(20) 5½" w x 12" l x 4½" h
Clear Zipper Pouches:
(2) 13" x 13" (Large)
(6)

13" x 6" (Medium)

(12) 6" x 6" (Small)