FAQs

Frequently Asked Questions

Updated: October 6th, 2016

How can I reach customer service?
Feel free to call our office at (801) 226-2686 Ext 1 or email us at customerservice@theoriginalscrapbox.com

Our phone line is opened Monday through Friday from 10am - 4pm MST
Visit our showroom! See directions below or click here!

The Original ScrapBox
777 South Auto Mall Drive #113
American Fork, Utah 84003

Looking for a complete online catalog? Look no further!

http://bit.ly/ShowroomCatalog1

Need help tracking your order? 

Please visit: https://www.con-way.com/en/ltl and enter your tracking number found on your order invoice.

Need instructions assistance?
Please e-mail customerservice@theoriginalscrapbox.com. If you need instructions assistance over the weekend, while we are not in our office you may be able to get help through our Facebook page! We usually respond to our Facebook messages within a few hours. www.facebok.com/theoriginalscrapbox

How do you install the shelf pegs? 
We can help with that! Here is a picture of how our pegs and shelves should fit into our furniture: 

For additional help, please watch our Shelf Peg Tutorial by clicking here.

My shipment was damaged, what should I do?
If your boxes arrived damaged from the freight carrier, please make a note of this damage with the driver.  Also take as many pictures as you can and e-mail them to customerservice@theoriginalscrapbox.com immediately with the subject line: DAMAGES and a description of the damaged boxes or pieces. We work very hard in our warehouse to avoid damages by doing a double check of our inventory before it leaves our warehouse, building custom pallets, and offering a *1-year manufacturer warranty on all of our products. *Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1-year manufacturer warranty. 

There are missing parts to my furniture, how do I get new parts?
If you have missing pieces please call our office (801) 226-2686. We would advise you to also e-mail your requests to customerservice@theoriginalscrapbox.com before calling our office so we can guarantee we have your request in writing. Please write in the subject line: MISSING PIECES

I saw a video on Facebook of The WorkBox 2.0, how much is it?
We are pleased to announce the ability to pre-order The WorkBox 2.0 to secure your final purchase once The WorkBox 2.0 is back in stock. Initial pre-order down payments for our US and Canada customers are $250.00 USD. Below are the details for how we determine the price of The WorkBox 2.0:

Pre-Order Down Payment ($250.00 USD) + Remaining Total of The WorkBox 2.0 (See chart below for design prices) + Shipping (details below) = Final Price for The WorkBox 2.0

Our WorkBox 2.0 comes in a variety of designs. This chart reflects the full price of The WorkBox. For a product description click here

**Subject to cancellation fee of $25 for pre-orders of The WorkBox 2.0.

How much is shipping for The WorkBox 2.0?  
Depending on the state we ship to, this price will range from $225-$380 per pallet. Hawaii and Alaska are estimated at $500-$650 and we can't guarantee damages once the pallet leaves the mainland.  Canadian customers can now order online, but shipping is also expensive due to customs. 

I can't find a certain piece of furniture on your website...
Here at The Original ScrapBox, we are always looking for ways to improve our products. You may find that some of our past furniture designs are not on our website. These are some of our discontinued items:

  • The Lily Desk
  • The Helen Desk
  • The ManBox (Now called The Metal WorkBox)
  • The CraftBox
  • The Storage Paper Tower
  • Jack and Jill Children's Desk
  • The WorkBox 1.0

We hope our new and improved designs can better suite your needs. Want to help us design a new piece of furniture? Let us know on our social media sites! Links below..

I love The WorkBox 2.0, but I am a seamstress. Can I use The WorkBox as a sewing station?

The answer is yes! See for yourself:

I would like to ship multiple orders at the same time to save on shipping costs, is this possible?
Our company policy requires customers to pay shipping on all orders made through our website. If you place multiple orders through our website, be sure to leave us a note during checkout with the previous order number you would like us to ship it with.
We will be happy to assist you with details about your account balance by reaching us at (801) 226-2686.

The WorkBox is now accepting pre-orders, when will they be available for delivery if I purchase one today? 
You may receive a final invoice payment request once The WorkBox 2.0 is available. Please stay up to date by signing up for our e-mails and following us on social media.  

I live outside of the United States, can I still purchase your furniture?
Currently, our products from our Utah warehouse only ship in the US and Canada. If you live in the UK please visit www.theoriginalscrapbox.co.uk to see what our partners have available in your area! We also have partners in Australia. Their website is www.theoriginalscrapbox.com.au  Recently we have made the expansion into Europe through our distributors in Germany! www.theoriginalscrapbox.de Please message: thebrandboxgmbh@gmail.com for international shipping quotes.

Want to request The WorkBox 2.0 to be available in your country? E-mail customerservice@theoriginalscrapbox.com with the name of your country in the subject line!

Do you have plans to expand to other countries?
We are always looking for distributors.  If you or someone you know has information on possible distribution outlets, please send an e-mail to customerservice@theoriginalscrapbox.com with the subject line: DISTRIBUTOR

What kind of wood do you use for your furniture?  Depending on the country of origin, the wood and doors differ.  Our furniture is manufactured in China and Kanab, Utah. All of our products are made of manufactured wood with a melamine finish.  Our USA factory manufactures doors from real wood and the highly sought after Rigid Thermofoil (RTF).  

USA MADE

  • What is RTF? It stands for Rigid Thermofoil. It is a very durable, low-maintenance material made to look like real wood, painted surfaces and more.  Plastic-looking finishes are gone, replaced by wood grains and textures that are hard to distinguish from the real thing!  Check out our Chocolate Pear option!  They are longer lasting and easier to clean than ever!  (Just soap and water)
  • RTF doors and tables are very durable and will keep their color long after painted wood doors have started to fade.
  • Resist Warping - Pristine vinyl-wrapped thermofoil doors and tables are less susceptible to humidity and warping than solid wood.
  • Thermofoil doors and tables offer the bright, clean and freshly painted appearance  without telltale brush strokes.
  • Our surfaces save rainforests, use recycled wood chips for the component’s substrate and also reduces shipping weight which reduces fuel costs.

CHINA MADE

  • Using manufactured wood with melamine finish is very important to prevent warping and any changes in the size of the panels.  For the many shelves we use, the main structure needs to be exact to secure a tight fit.  Humid weather and other weather changes won't affect the shape of our furniture, similar to modern kitchen cabinets.
  • The melamine finish is very easy to clean! Use Windex and a soft cloth to wipe away dirt and finger prints.
  • Our white and black doors are painted manufactured wood.

Our Knotty Alder furniture does come with solid wood doors with floating panels to prevent cracking during weather changes, and for the crown, solid wood molding. 

I just placed an order, how long will it take to receive my shipment?
After you place an order our warehouse can take up to 5 business days to process your order. If you purchased a WorkBox 2.0 Pre-order, your shipment will be in the order it was taken and availability of the product ordered.  Your shipments will then take up to 10-14 business days to be delivered. For freight shipments, the carrier should call you a day in advance to set up a time with you to accept your shipment. For more information about shipping and delivery click here

Do you offer any discounts?
Yes! Just call customer service for more information: (801) 226-2686

  • We offer a 10% Military discount. In order to receive this, you need to email our customerservice@theoriginalscrapbox.com with proof of military service, ie a current LES or military ID (with sensitive info covered). The 10% is refunded back to the card you paid your order with. This is done after the final payment is received.  
  • We also offer up to 10% off when you purchase our products from an expo. For a full list of shows we are planning to attend visit our show list page here: http://www.theoriginalscrapbox.com/pages/list-of-shows
  • We also host promotions on our Facebook page: https://www.facebook.com/TheOriginalScrapbox/
  • Stop by our showroom and leave us a review on YELP! for a 5% discount on your next purchase of accessories!
  • Requests for donations of our products must be submitted in writing to customerservice@theoriginalscrapbox.com where our team is standing by to review applications

Do you work with bloggers?
Yes! We love working with bloggers.
If you are interested in doing a product review, or have suggestions of a blogger you would like to see review our products, please reach out to our marketing department manager for details: katrina@theoriginalscrapbox.com

Who can I contact for public relations?
If you are interested to feature our furniture through a particular marketing outlet, please reach out to our marketing department manager for details: katrina@theoriginalscrapbox.com

 

Updated: October 8th, 2016