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FAQs

What kind of wood do you use for your furniture?

 Our furniture is manufactured in Fredonia, Arizona and in China.  All WorkBoxes and Ultimate SewingBoxes are made at our USA factory.  Our USA factory uses CARB (California Air Resource Board) approved 3/4" manufactured wood with a melamine finish.  No added formaldehyde. Using manufactured wood with melamine finish is very important to prevent warping and any panel size changes . For the many shelves we use, the main structure needs to be exact to secure a tight fit. Humid weather and other weather changes won't affect the shape of our furniture, similar to modern kitchen cabinets. The melamine finish is very easy to clean after crafting! Use Windex and a soft cloth to wipe away dirt and finger prints. Our USA factory manufactures **Knotty Alder doors from real wood, and white and black styles with Medium Density Fiberboard (MDF) and the highly sought after Rigid Thermofoil (RTF). 

  • What is RTF? It stands for Rigid Thermofoil. It is a very durable, low-maintenance material made to look like real wood, painted surfaces and more. Plastic-looking finishes are gone, replaced by wood grains and textures that are hard to distinguish from the real thing! They are longer lasting and easier to clean than ever! (Just soap and water)
  • RTF doors and tables are very durable and will keep their color long after painted wood doors have started to fade. Resist Warping - Pristine vinyl-wrapped thermofoil doors and tables are less susceptible to humidity and warping than solid wood.
  • Thermofoil doors and tables(on our Ultimate SewingBox) offer the bright, clean and freshly painted appearance without telltale brush strokes.
  • Our surfaces save rainforests and use recycled wood chips for the component’s substrate.           
**Our Knotty Alder furniture does come with solid wood doors with floating panels to prevent cracking during weather changes, and for the crown, solid wood molding.
    Does my product come assembled?

    No, all pieces come flat packed in order to avoid damages in shipping, make it easier to move into your home, and help you save money on shipping.  It comes with detailed instructions to assist you in building your furniture. We are always open to improving instructions, helping our customers. Please call or email customer service if you have any questions or comments. (801-226-2686 M-F 9-5 MST)

    Some of our furniture uses a patented locking dowel system in partnership with our friends at LockDowel. We also use a cam locking system for our WorkBox, Ultimate SewingBox, and Her HobbyBox.  Building time is anywhere from 3-8 hours depending on experience.

    Is there a warranty on the product?

    Yes, up to a 2 year manufacturer's warranty from time of purchase for the WorkBox 3.0 and Ultimate SewingBox. Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 2-year manufacturer warranty.

    How does my product ship?

    All of our products come flat packed and will need to be assembled. They will be shipped by a 3rd party freight shipping company. Our shipping and delivery charges only cover CURBSIDE delivery.  Accessories do not need a custom pallet to ship and shipping prices are also determined by weight and location.

    For shipping to Canada, Alaska, and Hawaii please call Customer Service (801) 226-2686 for a detailed shipping quote.

    Canada: We have a new website for Canada!  www.theoriginalscrapbox.ca. A few of our furniture pieces are offered on this website.  On our USA website shipping prices may go up or down. Please call after placing your order on the USA website for an exact quote. Call (801) 226-2686. You may be contacted if price changes, you have additional charges, or receive money back. Unfortunately, we do not ship internationally. However, if you live abroad and are able to arrange your own insured international freight shipping, we will gladly work with you.

    Do you offer financing?

    We have teamed up with Bread to offer easy financing – without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actually pay. Provide some basic information and get a real time decision to split your purchase into 12, 24, and 36 monthly payments with rates from 6.99%-29% APR.

    Does Bread perform a credit check?
    Bread performs a “soft credit check” which will not affect your credit score! If you return to Bread for future purchases, Bread may run additional “soft credit checks.”

    Who can apply for a loan with Bread?
    U.S. residents over the age of 18 (19 for Alabama or Nebraska residents) are eligible, provided we can verify the customer's identity. Unfortunately, the Bread product is not offered in Idaho, Iowa, and West Virginia at this time.

    How is the APR (annual percentage rate) on my loan determined?
    Bread works with Cross River Bank (a New Jersey state-chartered bank) to look at the credit risk of you as a borrower, and to give you a rate that fits your credit profile.

    For additional Bread FAQ's click here

      How can I reach customer service?

      Feel free to call our office at (801) 226-2686 or email us at customerservice@theoriginalscrapbox.com

      Our phone line is opened Monday through Friday from 9am - 5pm MST.  Visit our showroom! See address below or click here!

      The Original ScrapBox
      777 South Auto Mall Drive #113
      American Fork, Utah 84003

      Need help tracking your order?

      Please visit: https://www.con-way.com/en/ltl and enter your tracking number found on your order invoice.

      What are the features of your LED Light?

       

      • Light Kit is included with your purchase of the Crown accessory
        (some assembly required)
      • Our double LED Light provides up to 50,000 hours of lighting!
      • Easily control on/off settings with switch
      • Maximum of 708 lumens
      • Similar to Super Bright Natural Daylight OttLite LEDs

       

      What are the different styles of the WorkBox?

      Take a look at the models seen below:

      Need instructions assistance?

      Please go to "Customer Corner" tab and look for "Product Instructions".  You can also call us M-F 9-5 MST and we can help with any questions with your build.  801-226-2686.  We highly recommend using the paper and video instructions together to prevent damages with the building of your furniture.

      How do you install the shelf pegs?

      We can help with that! Here is a picture of how our pegs and shelves should fit into our furniture:

      For additional help, please watch our Shelf Peg Tutorial by clicking here.

      My shipment was damaged, what should I do?

      If your boxes arrived damaged from the freight carrier, please make a note of this damage with the driver. Also take as many pictures as you can and e-mail them to customerservice@theoriginalscrapbox.com immediately with the subject line: DAMAGES and a description of the damaged boxes or pieces. We work very hard in our warehouse to avoid damages by doing a double check of our inventory before it leaves our warehouse, building custom pallets, and offering a *1-year manufacturer warranty on all of our products and a 2 year manufacturer warranty on the WorkBox 3.0 and the Ultimate Sewing Box. Below is what our WorkBox 3.0 looks like shipped.

      *Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1 or 2 year manufacturer warranties.

      There are missing parts to my furniture, how do I get new parts?

      If you have missing pieces please call our office (801) 226-2686. We would advise you to also e-mail your requests to customerservice@theoriginalscrapbox.com before calling our office so we can guarantee we have your request in writing. Please write in the subject line: MISSING PIECES

      How much is shipping for The WorkBox and The Ultimate SewingBox?

      Depending on the state we ship to, this price will range from $225-$600 per pallet. Hawaii and Alaska are estimated at $600-$800 and we can't guarantee damages once the pallet leaves the mainland. Canadian customers can now order online, but shipping is also expensive due to customs.  The pallet looks like:

      I can't find a certain piece of furniture on your website...

      Here at The Original ScrapBox, we are always looking for ways to improve our products. You may find that some of our past furniture designs are not on our website. These are some of our discontinued items:

      • The Lily Desk
      • The Helen Desk
      • The ManBox AKA The Metal WorkBox
      • The CraftBox
      • The Storage Paper Tower
      • Jack and Jill Children's Desk
      • The WorkBox 1.0
      • The WorkBox 2.0
      • The SewingBox 
      We hope our new and improved designs can better suite your needs. Want to help us design a new piece of furniture? Let us know on our social media sites! Links below..
      I love The WorkBox, but I am a seamstress. Can I use The WorkBox as a sewing station?

      The answer is yes! See for yourself:

      You can check out our Ultimate SewingBox as well.

      I would like to ship multiple orders at the same time to save on shipping costs, is this possible?

      Our company policy requires customers to pay shipping on all orders made through our website. If you place multiple orders through our website, be sure to leave us a note during checkout with the previous order number you would like us to ship it with. We will be happy to assist you with details about your account balance by reaching us at (801) 226-2686.

      I live outside of the United States, can I still purchase your furniture?

      We have a distributor in British Columbia, Canada. Please see this website to purchase if you live in Canada www.theoriginalscrapbox.ca

      Recently we have made an expansion into Europe through our distributors in Germany! www.theoriginalscrapbox.de They will be able to ship to the UK, Ireland, and continental Europe. Please message: thebrandboxgmbh@gmail.com for international shipping quotes.

      For more information regarding our new management team in Germany read our latest blog post here: https://www.theoriginalscrapbox.com/blogs/news/the-original-scrapbox-teamwork

       

      Want to request our furniture to be available in your country?

      E-mail customerservice@theoriginalscrapbox.com with the name of your country in the subject line!

      Do you have plans to expand to other countries?

      We are always looking for distributors. If you or someone you know has information on possible distribution outlets, please send an e-mail to customerservice@theoriginalscrapbox.com with the subject line: DISTRIBUTOR.

      I just placed an order, how long will it take to receive my shipment?

      After you place an order our warehouse can take up to 5 business days to process your order if the furniture piece is in stock (Please see product page of the furniture you ordered for availability).  Your shipments will then take up to 5-10 business days to be delivered once shipped from our warehouse. For freight shipments, the carrier should call you a day in advance to set up a time with you to accept your shipment. For more information about shipping and delivery click here.

      Do you offer any discounts?

      Yes! Just call customer service for more information: (801) 226-2686

      • We offer a 10% Military discount. In order to receive this, you need to email our customerservice@theoriginalscrapbox.com with proof of military service, ie a current LES or military ID (with sensitive info covered). The 10% is refunded back to the card you paid your order with. This is done after the full payment is received. (Cannot be combined with any other discount/sale.)
      • We host promotions on our Facebook page: https://www.facebook.com/TheOriginalScrapbox/
      • Stop by our showroom and leave us a review on YELP! for a 5% discount on your next purchase of accessories!
      • Requests for donations of our products must be submitted in writing to customerservice@theoriginalscrapbox.com where our team is standing by to review applications
      Do you work with bloggers?

      Yes! We love working with bloggers. If you are interested in doing a product review, or have suggestions of a blogger you would like to see review our products, please reach out to us for details: ashley@theoriginalscrapbox.com

      Who can I contact for public relations?

      If you are interested to feature our furniture through a particular marketing outlet, please reach out to our public relations manager for details: ashley@theoriginalscrapbox.com

      What materials are used for the plastic totes?

      Our Clear Acrylic totes are made with an acrylic blend and built for toughness and durability.  They are dish washer safe on the top rack of the dishwasher, or easily cleaned with soap and water.  BPA Free and Food Safe by the FDA.