Shipping & Delivery
Weight+Location based shipping within the Continental USA.
Your shipping costs are determined by where you are located, what you have ordered, and are subject to change over time. Most orders are shipped by freight on a custom made pallet or in a custom crate. The custom pallets and crates is built to the dimensions of the products we are shipping, to help protect the product during the shipping process. All of our furniture requires full assembly once delivered.
Here are a few examples of the type of custom crates we ship out of our warehouse.
Please be prepared to break down your crate and bring your items inside of your own home or garage as the delivery company will not offer additional services under the price of shipping paid online.
Here are a few more photos to help you visualize what types of tools you will need to disassemble your custom crates:
Our shipping and delivery charges only cover CURBSIDE delivery. Details are listed below describing the services offered under the curbside delivery policy with our freight company.
Accessories do not need a custom pallet to ship and shipping prices are also determined by weight and location.
For shipping to Canada, Alaska, and Hawaii please call Customer Service (801) 226-2686 for a detailed shipping quote.
Canada: You can now order large products (over 75 lbs) through our website. Shipping quotes are estimates and subject to change due to duties and customs. Shipping prices may go up or down. Please call after placing your order for an exact quote. Call (801) 226-2686. You may be contacted if price changes, you have additional charges, or receive money back.
Unfortunately, we do not ship internationally. However, if you live abroad and are able to arrange your own insured international freight shipping, we will gladly work with you.
If you have issues at ANY point in the delivery, call our Customer Service Department at (801) 226-2686 and we will assist you.
Your order may take up to 5 business days to prepare for shipment.
Once prepared and depending on your location, your order will take up to 10-14 business days to be delivered. If the product you want to order is out of stock, leaving an email on our website will help us contact you when the product is back in stock.
You will receive an e-mail confirmation of your order immediately after placing an order through our website. You will receive another e-mail with your tracking number prior to shipping your items. For questions about receipt deliveries please e-mail Meredith Summers, our operations director, at: email@example.com.
Please call our Customer Service Department at (801) 226-2686 to determine current wait and delivery times.
Process of Delivery
Once your order has arrived in your city, you will receive a call from the shipping company to the phone number you provided to us during checkout, to schedule your delivery. You will be responsible for storage fees if our freight company is unable to schedule a time with you.
When your order is delivered you will be required to sign for it.
Please briefly inspect the shipment with the driver to see if there are external damages. Your shipment should be delivered in a custom crate, if for any reason you feel your crating has been tampered with or the pallet was not delivered with your shipment, please take a picture and notify firstname.lastname@example.org. Our freight company has been instructed not to disassemble any part of our crate system.
If there is damage, take pictures so that we can make a claim for shipping damages and send them to email@example.com.
If any damage is discovered when you open your order, please call us immediately.
**IMPORTANT: The freight companies CANNOT take your DELIVERY into your house. All deliveries are CURBSIDE only. This is a common policy among all freight companies. Special accommodations for your shipment may be worked out between you and the freight company. Freight companies may charge up to $120.00 in additional fees for special requested services.
The WorkBox, The Ultimate SewingBox, EZ View Desk, Her HobbyBox, Modern MiniBox, and Studio Tower are shipped on a special wood pallet or crate for shipping protection and can be discarded.
LAST UPDATED: October 10th, 2016